RAL Tier1 Incident 20090813

Condensation Water Dripping into Tape Robot

Site: RAL-LCG2

Incident Date: 2009-08-13

Severity: Tier 1 Disaster Management Process Level 2

Service: Tape Storage (Castor)

Impacted: All local VOs

Incident Summary: Water was found to be dripping onto teh Tape Robot. Investigations showed it had penetrated inside.

Type of Impact: No Tape Access

Incident duration:

Report date: 2009-09-16

Reported by: David Corney

Status of this Report: In preparation

Related URLs:

Incident Overview: An inspection in teh machine room revealed water dripping onto teh top of the tape robot.

etc. ......

Future mitigation:

Issue	Response
Problem 1	Mitigation/ Resolution

Related issues: None.

Timeline

	Date	Time	Comment
Actually Started	2009-???	???	Estimated time water may have started dripping.
First Realisation of a problem	2009-08-13	whenever	Summary
First announcement of Problem
Duration of Problem in GOC DB
Problem resolved
Announced as Fixed

Incident details Timeline:

Date	Time	Who/What	Entry
2009-09-15	09:00	Tier1 castor team	Services stopped for planned outage
2009-08-13	???	who	Water seen dripping onto the Tape Robot